[M-GOV] Mobile Technology for e-Government

It is the extension of e-Government to mobile platforms, as well as the strategic use of government services and applications which are only possible using cellular/mobile telephones, laptop computers, personal digital assistants (PDAs) and wireless internet infrastructure.

It is now evolving on four dimensions:

Transforming e-Government services directly to the mobile platform
Providing access to mobile technologies and application for the field workers of the public sector
Enabling smart / flex working and
Providing citizen services any time, any where

Benefits of mGovernment

  • Cost reduction
  • Efficiency
  • Transformation/modernization of public sector organizations
  • Added convenience and flexibility
  • Better services to the citizens
  • Ability to reach a larger number of people through mobile devices than would be possible using wired
    internet only

Main measures laid down by Department of Information Technology (DoIT)

Web sites of all Government Departments and Agencies shall be made mobile-compliant, using the “One Web” approach.

Open standards shall be adopted for mobile applications for ensuring the inter operability of applications across various operating systems and devices as per the Government Policy on Open Standards for eGovernance. Uniform/ single pre-designated numbers (long and short codes) shall be used for mobile-based services to ensure convenience.

All Government Departments and Agencies shall develop and deploy mobile applications for providing all their public services through mobile devices to the extent feasible on the mobile platform. They shall
also specify the service levels for such services.

To ensure adoption and implementation of the framework in time bound manner the government will develop Mobile Service Delivery Gateway (MSDG) that is the core infrastructure for enabling the availability of public
services in through mobile devices.

Issues with mGovernment

Wireless and mobile networks and related infrastructure, as well as software, must be developed

To increase citizen participation and provide citizen-oriented services, governments need to offer easy access to mGovernment information in alternative forms
Mobile phone numbers and mobile devices are relatively easily hacked and wireless networks are vulnerable because they use public airwaves to send signals
Adopted legislation for data and information practices that spell out the rights of citizens and the responsibilities of the data holders (government)

Suggestions for mGovernment Development

Perfecting mGovernment relevant laws, regulations and standards
Establishing the information security system of mGovernment
Rebuilding and optimizing the administrative business processes
Strengthening the evaluation of eGovernment

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